At ASTER Cars the following Terms and Conditions apply:
The minimum age of renter is 21 years. When signing the rental agreement the renter must present his Identity Card or Passport and also the driving license which must be valid for at least twelve months. Only original documents will be considered. If there is a second driver, he or she must satisfy the same conditions as the first driver. His/ her presence is necessary at the time of filling out the contract as both drivers must sign the contract. Only motorists mentioned on the rental agreement are permitted to drive the rented vehicle.
Payment is required at that time of car delivery. From then the driver assumes responsibility for that rented vehicle. Payment is accepted in cash or by debit/ credit card. The fare is dependant on the rental period that is calculated for each 24 hrs non-divisible, from the moment of car delivery. Dates and exact times are pointed out in the contract. For instance if your renter picks up a vehicle at 9 am, s/he should give it back at 9 am. If a later time is selected, extra charge for an additional day is applicable. If by force majeur the renter cannnot return the vehicule as foreseen in the contract, Aster Cars should be advised as quickly as possible. Permission of a contract prolongation should be obtained. Otherwise additional costs will be billed. In case of an extension of the original rental period, ASTER Cars must be informed ahead of time and agency’s agreement of the extension should be acquired
Our rates include unlimited mileage, comprehensive vehicle insurance with a deductible, 24/7 assistance and vehicle maintenance.
* We accept credit cards VISA, MasterCard, JCB, Diners Club.
The reservation will be confirmed at the time of delivery. All booking requests are subject to car availability. For your convenience a validation notification will be sent to the e-mail indicated by the client for online reservations. At the time of signing the rental agreement a deposit is obligatory and is secured in a form of preauthorization on internationally accepted credit cards using a portable terminal for credit card transactions or by other means including a cash deposit. Arranging a preauthorization is free of charge. The deposit is equal to the deductible which varies according to type of vehicle. The authorization hold is cancelled when the vehicle is returned to ASTER Cars.
Our cars have comprehensive car insurance with a deductible. The amount of deductible varies according to the value of the car. The coverage includes civil liability, people, fire and theft. Therefore, every other occurrences, which aren’t pointed out above, the responsibility rests with the renter and will be settled at the car drop off. Rented cars should be returned in the same condition they were rented out. In case of an accident damage to the vehicle is covered with insurance only when accident report is produced within 24 hrs.
Our insurance doesn’t include:
• Damage to tyres
• Theft of personal items left unattended in the car
Otherwise any damage is going to be billed to the customer and should be settled when returning the car.
* N.B :
- The renter remains responsible for the car off and on the street (including parking).
- The renter must never leave the car unlocked with documents inside in order to avoid becoming a victim of car theft by negligence, which isn’t covered by a comprehensive car insurance.
- In such a case the renter will be entirely held financially accountable for the stolen vehicle. Using cars (excluding 4×4) off road is strictly prohibited.
- Any damage caused by improper use of the car will be billed to the client.
Minibuses are provided with a compulsory driver.
For delivery and/ or collection of the rented vehicles outside Marrakech conveyance charges apply.
Free of charge car delivery and/ or car collections within boundaries of Marrakech (to/ from hotel, riad, airport terminal).